Shipping & Returns
Shipping Policy
Processing Time:
Once an order is placed, please allow 10-14 business days for the processing and shipment of your glasses. This timeframe includes production, quality control, shipment from our lab to our distribution center, and final delivery to you. Special orders, such as those with strong prescriptions or requiring additional customization (e.g., bifocal, progressive, polycarbonate lenses), may require an additional few business days. Therefore, you can expect delivery within approximately 14-20 business days. Please note that delays may occur due to unforeseen circumstances such as weather conditions, external factors, or government inspections related to medical devices. Choice Eyewear does not guarantee a specific delivery date.
Shipping Rates:
- USA (USPS First Class Mail): $6.50
- USA (USPS Priority Mail): $12.98
- Canada (USPS Air Mail): $12.98
- International (USPS Air Mail): $19.98
Shipping Details:
A flat shipping rate is charged regardless of the number of items ordered. Choosing priority mail expedites delivery after the package has been shipped, but does not shorten the standard processing time of 10 business days. Selection of priority shipping is dependent on the United States Postal Service's delivery time. Choice Eyewear is not responsible for delays caused by USPS. If you do not receive your order within one month, please contact us. Note that we cannot assist with tracking or locating packages once shipped for more than 30 days.
Tracking Information:
Once your order is shipped, a tracking number will be sent to the email address associated with your order. All orders include a complimentary protective hard case and cleaning cloth.
Address Verification:
Please verify your shipping address during checkout. Choice Eyewear is not responsible for lost or delayed packages due to incorrect or undeliverable addresses. A $6.50 reshipping fee will apply for returned packages due to address errors.
International Shipments:
Delivery times for international orders may vary depending on your country’s customs policies. Customs processing can add several weeks to the delivery time. Please be aware that once your package leaves the United States, it is the customer's responsibility to track and manage the deliver process.
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. The buyer is responsible for checking with their local customs office for additional charges and adhering to their country’s regulations. Choice Eyewear is not responsible for customs fees, or for any loss or shipping refunds if the package is seized or destroyed by customs.
For issues related to lost packages, customs delays, or other concerns once the package is in your country, please contact your local customs office or post office. We recommend monitoring your shipment using the provided tracking number.
Thank you for your understanding.
Return/Exchange Policy
Returns:
If you are not satisfied with your glasses, return them within 14 days of receipt for a 50% refund (excluding shipping and handling fees). Items must be returned in new condition. Return shipping charges are the customer’s responsibility. We recommend using a trackable shipping method, as we are not liable for lost return packages.
Defective Glasses:
If your glasses have a manufacturing defect, return them within 30 days for a replacement at no additional cost. We are not responsible for damage caused by wear and tear. Please contact customer service before returning defective glasses.
Exchanges:
Exchanges are subject to company discretion and may incur a fee. Glasses must be in new condition to qualify for an exchange. We reserve the right to refuse exchanges if the glasses are not in acceptable condition. Contact us for any questions or concerns regarding your order.
Prescription Accuracy:
Glasses are processed based on the prescription provided. We are not responsible for errors in the prescription for mail-in or phone orders without a prescription copy. It is highly recommended to email your prescription to info@choiceeyewear.com or fax it to 1-415-753-2109 prior to ordering. Additional charges may apply for prescription errors not due to manufacturing defects.
Institution Policies:
We are not responsible for rejections due to institutional policies or restrictions. Review all frame measurements and specifications before ordering. For color exchanges, a $10 fee applies for standard frames, and a $20 fee applies for rimless frames, subject to availability and additional processing time.
Order Confirmation:
It is the customer’s responsibility to verify all order details (color, size, lens options) from the confirmation email. If you do not receive a confirmation email within 12 hours, please contact us. Orders placed by phone will be verified verbally with a customer service representative.
Cancellation Policy
Due to the custom nature of our glasses, cancellation requests must be made within 12 hours of placing the order to receive a full refund. Cancellations or changes made after this period will incur a 50% fee. Requests must be sent to info@choiceeyewear.com.