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Shipping & Returns

Shipping Policy


Once an order is placed, please allow at least 10-14 business days for the shipment of your glasses. This two week process includes the production of the glasses in our lab, quality control check, shipment from our lab to our distribution center, and finally shipment to our customers. Special orders that have strong prescriptions or require additional custom lab work such as bifocal, progressive and polycarbonate lenses will most likely require an additional 3-4 business days of lab work. In this case, you can expect your order to arrive at your destination in approximately 14-20 business days. Please note that processing and shipping delays may occur due to unforeseen circumstances such as weather conditions, external factors, or government inspections due to the nature of medical devices. Choice Eyewear does not guarantee a specific delivery date. 


We charge a flat shipping rate regardless of how many items are ordered. Choosing priority mail does not mean that your glasses will arrive in 2 days from the day it is ordered. The standard processing time of 10 business days is still required. Selecting priority shipping only ensures that the package will arrive in 2 days after it has been shipped out, but this is dependent on the United States Postal Office. Choice Eyewear cannot guarantee exact shipping times and is not responsible for late deliveries due to USPS delays.


USA (USPS First Class Mail)


USA (USPS Priority Mail)


Canada (USPS Air Mail)


International (USPS Air Mail)



Once an order is shipped, a tracking number will be sent to the email associated with the order. All orders also come with a free protective hard case and cleaning cloth for your glasses.


During checkout, please verify your shipping address. We are not responsible for any lost packages due to an invalid or undeliverable address. A $4 reshipping fee will incur if the package is returned due to an incorrect, invalid or undelierable address entered during checkout.


International shipment times may vary depending on your country’s custom policies. It is common for a package to be "hand screened" by customs, which can add several weeks to the package's shipment time. Tracking information is not provided once the package leaves the United States border or crosses your country's border.



Return/Exchange Policy


If for any reason you are not happy with the glasses you have received, return them to us within 14 days of the receiving date and we will offer a 50% refund (excluding shipping and handling fees), back to the original payment, no questions asked. Items must be returned in new condition. We are not responsible for any return shipping charges. We recommend shipping your items back with tracking, as we will not be responsible for any lost packages that were not delivered back to us and cannot offer a refund/exchange if we do not receive the return. 


If the glasses have a manufacturing defect, return them to us within 14 days of receipt and a replacement pair will be sent at no charge. We will not be responsible for any damage caused by customer wear and tear after 30 days of receiving the product. 


Our glasses are made to order, therefore exchanges are subject to company discretion. We reserve the right to refuse any exchanges if the glasses are not in a new condition. There may also be an exchange fee associated with the order. We handle our orders case by case, so please contact us if you have any questions or concerns with your order and we will try our best to make it right for you. 


Glasses are processed with the prescription received. We will not be responsible for any data entry errors in the actual prescription and prescription type for all mail in and phone orders that were ordered without a prescription copy sent in. Customers will be responsible for any additional charges required for remakes or corrections of glasses that were not a manufacturing error. Thus, it is highly recommended that a copy of the prescription be sent to our email at info@choiceeyewear.com or faxed to 1-415-753-2109 prior to ordering.


We will not be responsible for any rejected glasses and/or accessories due to institution policies. It is very important to review restrictions on glasses and/or accessories such as color, frame style, material and lens type prior to ordering. Please also review all frame measurements prior to ordering to make sure the glasses will fit properly.