Quick Start
New to institutional ordering?
Follow these four steps:
- Confirm the institution’s requirements.
- Choose how you’d like to order.
- Submit your order.
- We’ll review, manufacture, and ship your glasses.
Need a catalog first?
Need printable forms?
→ Download Catalogs & Order Forms
Step 1: Confirm the Institution’s Requirements
This is the most critical step. Every facility has its own set of specific rules. Before placing an order, you (or your loved one) must confirm these rules.
We are not responsible for orders rejected by a facility, so it's always best to check first.
Your "Must-Ask" Checklist for the Facility:
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Vendor Approval: "Is 'Choice Eyewear' an approved vendor?"
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Frame Materials: "Are metal frames/components allowed, or must they be all-plastic/acetate?"
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Frame Colors/Types: "Are any colors, patterns, or lens types (like sunglasses or transitions) banned?"
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Price Limits: "Is there a price limit on what can be sent?"
Step 2: How to Place the Catalog Order
Once your loved one has their catalog and a valid prescription from the facility's medical unit, there are three simple ways to place an order.
Option A — Recipient Submits the Order, Family Pays
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Your loved one fills out the order form from the catalog with their prescription and frame choice.
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They mail the form to us and list you as the payer/contact person.
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Our team will contact you directly by phone or email to confirm the order details and collect payment.
Option B — Recipient Submits the Order and Payment
Your loved one can complete the process themselves.
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They fill out the order form from the catalog.
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They mail the completed form to the address in the catalog, along with a payment from the institution (money order or check).
Option C — Family Orders Online
This option is for family members who know exactly what their loved one wants.
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If you know the exact frame model from the catalog, you can order it directly on our website. Start by searching for the frame you want to order in our search bar on the top left corner, or by browsing our eyewear choices here. Start Browsing Here
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At Checkout:
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Add the inmate's ID number after their last name (e.g., "John Smith #12345").
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Use the facility's full, correct address as the Shipping Address.
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What Happens Next?
After we receive your order:
- We review all submitted information.
- We verify the prescription and frame selection.
- Your prescription lenses are manufactured.
- Your glasses are inspected for quality.
- Your order is shipped according to the institution’s requirements.
Need Help? We're Here.
We know this process can be complicated. As a passionate, SF-based small business, our expert team is here to assist with any questions about our products or the ordering process. Thank you for your trust.
