Please visit your local optometrist for a comprehensive eye check to obtain your glasses prescription. Don’t forget to ask your optometrist for your PD (pupillary distance) number. Note that prescriptions for glasses differ from contacts. Contact lens prescriptions can only be used for contact lenses and not glasses. 

 Prescriptions can be complicated, that ’s why we created a full comprehensive guide on how to read your prescription. Check out our guide on how read your prescription here. 

Online shopping for glasses can be hard. Check out our guide on how to pick out frames here. 

We recommend visiting your optometrist every 2 years for a vision check up to ensure the most accurate prescription when ordering your glasses. Typically, we store our customer's prescription and order files for 5 years, but this is not guaranteed. Please contact us and one of our representatives will assist you in providing any available information for previous orders.

If a change needs to be made to your order, please contact us within 12 hours of placing your order. Contact Us Here. 

Glasses are shipped with a protective plastic hard case and a cleaning cloth. Additional eyeglass cases can be purchased through our accessories shop. 

If your current frames were not originally purchased from Choice Eyewear, please do not send them to us, as we are unable to accept or process outside frames.

If outside frames are sent to us, a $7 shipping fee will apply to return them to you. Choice Eyewear is not responsible for any damage or loss that may occur during return shipping.

If your frames were purchased from Choice Eyewear within the past 365 days, please contact us before sending them in. We’ll be happy to review your order and let you know what options may be available.

We accept all major credit cards such as Visa, MasterCard, American Express and Discover, as well as payments through PayPal. 

Unfortunately, we currently do not accept insurance. However, you may use the invoice provided with your order from Choice Eyewear to verify with your insurance company. More information regarding insurance can be found here

Shipping Rates:

• USA (USPS First Class Mail): $7, free for orders over $89
• USA (USPS Priority Mail): $17
• International (DHL/USPS/UPS): Shipping is calculated at checkout based on your address 

For our detailed shipping policy, please visit Shipping Policy

Due to the nature of our glasses being custom made, once an order is received, it typically takes around 10-14 business days for the glasses to arrive to you. Certain conditions can affect this time frame such as special orders that have strong prescriptions or require additional custom lab work. 

Please understand that production and shipping delays may occur due to unforeseen circumstances such as weather conditions, external factors, or government inspections due to the nature of medical devices. 

We appreciate the patience of our customers and more information about our shipping policy can be found here.

Information regarding our return/exchange policy can be found here.