Shipping policy

SHIPPING POLICY

At Choice Eyewear, many of our glasses are made to order. Prescription and customized eyewear requires production, quality control, and processing before your order is ready to ship.

Please review the information below for estimated processing times, shipping rates, and delivery policies.

Delivery and processing times are estimates and are not guaranteed unless expressly stated otherwise.

1. PROCESSING & PRODUCTION TIMES

Processing time refers to the time required to prepare your order before it is shipped to you.

Estimated processing times vary depending on the lenses and customization selected:

Lens Type

Estimated Processing Time

Single Vision / Non-Prescription Clear

3–5 business days

Blue Light

3–5 business days

Transition

5–7 business days

1.61 / 1.67 / Impact Resistant

4–8 business days

Bifocals / Progressive

5–10 business days

Tinted Lenses

10–14 business days

Polycarbonate Transition

10–14 business days

These estimates generally include production and quality control before the order is ready for final shipment.

Shipping transit time is additional to the processing time shown above.

Orders containing multiple products or lens types may ship together based on the item requiring the longest processing time.

2. SPECIAL ORDERS

Certain orders may require additional processing time, including:

  • strong or complex prescriptions;
  • prism prescriptions;
  • specialty lenses;
  • custom tinting;
  • special-order frames or lenses;
  • products requiring additional laboratory work; or
  • orders requiring additional prescription or measurement verification.

Special orders may take approximately 14–20 business days or longer, depending on the product and customization required.

If additional information is required from you before we can process your order, processing time may be extended until the required information is received.

3. POSSIBLE PRODUCTION DELAYS

Although we make reasonable efforts to fulfill orders within the estimated processing times, delays may occasionally occur due to circumstances such as:

  • lens or frame availability;
  • laboratory delays;
  • quality-control requirements;
  • prescription verification;
  • supply-chain disruptions;
  • severe weather;
  • carrier disruptions;
  • customs or government inspections;
  • medical-device related inspections or regulatory requirements; or
  • other circumstances outside our reasonable control.

If an item does not pass our quality-control inspection, additional production time may be required to remake or correct the product before shipment.

We do not guarantee a specific delivery date unless expressly stated otherwise.

If you need your glasses by a particular date, we strongly recommend ordering well in advance.

4. U.S. SHIPPING RATES

Standard Shipping

$7 per order

FREE standard shipping on qualifying U.S. orders over $109.

Estimated transit time after shipment:

4–7 business days

USPS Priority Mail

$17 per order

Estimated transit time after shipment:

2–5 business days

Priority Mail expedites shipping transit only. It does not expedite prescription lens production, laboratory processing, or quality control.

A flat shipping charge applies per order regardless of the number of eligible items purchased, unless otherwise stated at checkout.

5. FREE SHIPPING

Free-shipping eligibility is based on the qualifying merchandise subtotal and any other requirements displayed at checkout.

Taxes, shipping charges, gift cards, credits, or other excluded amounts may not count toward the free-shipping minimum.

The free-shipping threshold and eligibility requirements may change from time to time.

If a free-shipping threshold, shipping rate, or other shipping promotion is displayed or calculated incorrectly because of a technical malfunction, outdated or cached content, third-party application, integration, promotional error, or other genuine system error, Choice Eyewear reserves the right to correct the error in accordance with our Terms of Service and applicable law.

6. SHIPPING TRANSIT TIMES

Shipping estimates begin after your order has completed production and has been shipped.

For example, selecting Priority Mail does not reduce the amount of time required to manufacture prescription lenses.

Carrier delivery estimates are provided for convenience and are not guaranteed by Choice Eyewear.

Actual transit times may vary because of carrier operations, weather, holidays, destination, service interruptions, or other circumstances outside our reasonable control.

7. TRACKING INFORMATION

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Tracking information may take some time after shipment to become active in the carrier’s system.

Please monitor your tracking information for delivery updates.

Orders also include a complimentary protective hard case and cleaning cloth unless otherwise stated.

8. SHIPPING ADDRESS RESPONSIBILITY

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, facility, or other necessary delivery information.

Choice Eyewear is not responsible for delivery delays, failed delivery attempts, or losses resulting from incorrect, incomplete, or undeliverable addresses supplied by the customer, except where otherwise required by law.

If you notice an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to the carrier.

9. RETURNED-TO-SENDER PACKAGES

If a package is returned to Choice Eyewear because of:

  • an incorrect or incomplete customer-provided address;
  • an undeliverable address;
  • failure to claim or accept the package;
  • refusal of delivery; or
  • another delivery issue attributable to the recipient,

a $7 reshipping fee may apply for U.S. orders before the package is sent again.

Additional charges may apply for international orders based on the actual cost of reshipping.

If a package is returned to us, we may contact you to verify your address before reshipping.

If you choose not to have an eligible order reshipped, any available refund will be determined under our Refund, Return & Remake Policy. Original shipping charges and other nonrecoverable shipping costs may be non-refundable where permitted by law.

10. LOST PACKAGES

If tracking does not show delivery and you believe your package may be lost in transit, please contact us so we can review the tracking information and, where appropriate, assist with a carrier inquiry or claim.

A package is not automatically considered lost merely because it is delayed beyond the estimated delivery date.

Carrier investigations may require additional time.

Refunds or replacements for lost shipments will be considered after reviewing the circumstances and available carrier information.

If the carrier confirms that a shipment was lost while in transit, Choice Eyewear will provide an appropriate remedy consistent with applicable law and the circumstances of the shipment.

11. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your property, mailbox, mailroom, parcel locker, front desk, or other delivery areas.
  2. Check with household members, neighbors, building management, or others who may have accepted the package.
  3. Contact the local carrier or post office using your tracking number.
  4. Contact Choice Eyewear if you still cannot locate the package.

Where appropriate, we may assist by opening or supporting an investigation with the carrier.

A package marked delivered by the carrier is generally considered delivered unless the carrier investigation or other reliable information indicates that a delivery error occurred.

A report of non-receipt does not automatically qualify an order for a refund or replacement.

Refunds or replacements for packages marked delivered will be evaluated based on the carrier’s investigation and the circumstances of the shipment.

Repeated or suspicious claims of non-receipt may require additional delivery verification, signature confirmation, an alternate secure delivery address, or other reasonable precautions for future orders. We may also decline future orders where we reasonably believe there is fraud or abuse, subject to applicable law.

12. REPORTING SHIPPING PROBLEMS

Please contact us promptly if your package appears lost, misdelivered, or otherwise affected by a shipping problem.

For the best opportunity to investigate a shipment, please contact us within 30 days of the shipment date.

Carrier tracking information and claim eligibility may become limited or unavailable over time, which can prevent us from effectively investigating older shipments.

13. SHIPPING DAMAGE

If your package or eyewear arrives damaged, please contact us as soon as reasonably possible.

Please retain:

  • the eyewear;
  • the shipping box or mailer;
  • the original packaging; and
  • any damaged packaging materials.

We may request photographs of the product and packaging to determine whether the damage occurred during shipping and to assist with a carrier claim.

Please do not discard damaged products or packaging until we have provided instructions.

If the damage is confirmed to have occurred before or during delivery, we will provide an appropriate remedy in accordance with our Refund, Return & Remake Policy and applicable law.

14. INTERNATIONAL SHIPPING

International shipping rates are calculated at checkout based on the destination, package, and available shipping service.

International orders may be shipped through DHL, USPS, UPS, or another available carrier.

Estimated international transit time after shipment is generally:

3–20 business days

Actual international delivery times can vary substantially depending on the destination, carrier, customs processing, local postal services, and other circumstances.

International delivery estimates do not include production time or unexpected customs delays.

15. CUSTOMS, DUTIES & IMPORT TAXES

International customers are responsible for determining whether duties, taxes, brokerage charges, customs fees, or other import charges apply in their destination country.

Unless expressly stated otherwise at checkout, these charges are not included in Choice Eyewear’s product prices or shipping charges and are the responsibility of the recipient.

Choice Eyewear does not control customs assessments and cannot predict the amount that a government or carrier may charge.

Customers are responsible for complying with applicable import requirements in their destination country.

16. INTERNATIONAL CUSTOMS DELAYS

International shipments may be delayed by customs inspections, import processing, government agencies, local postal services, or other circumstances outside Choice Eyewear’s reasonable control.

Customs processing may add days or weeks to delivery.

Once an international shipment enters the destination country, customers should continue monitoring the provided tracking information and may need to contact the local carrier or customs authority for additional information.

Choice Eyewear will provide available shipment information and reasonable assistance when possible but cannot control customs processing or government decisions.

17. CUSTOMS REFUSAL, SEIZURE OR DESTRUCTION

Customers are responsible for ensuring that the products ordered may legally be imported into their destination and for complying with applicable customs and import requirements.

Choice Eyewear is not responsible for customs duties, penalties, or delays resulting from a customer’s failure to comply with applicable import requirements.

If a shipment is refused, seized, returned, or destroyed by customs or another government authority, refund eligibility will depend on the circumstances, whether the merchandise is returned to Choice Eyewear, and applicable law.

Shipping charges, customs fees, duties, and other nonrecoverable costs may not be refundable.

18. SHIPPING ERRORS BY CHOICE EYEWEAR

If Choice Eyewear ships your order to an address different from the address properly submitted and accepted with your order, sends the wrong product, or otherwise makes a verified fulfillment error, please contact us.

Verified Choice Eyewear fulfillment errors will be corrected at our expense, including reasonable shipping costs necessary to correct the error.

Please contact us before independently paying to return an item so that we can provide appropriate instructions and, when applicable, a prepaid return label.

19. RELATIONSHIP TO OTHER POLICIES

This Shipping Policy should be read together with our:

  • Terms of Service
  • Refund, Return & Remake Policy
  • Privacy Policy

Returns, remakes, refunds, customer-paid return shipping, and manufacturing defects are governed by our Refund, Return & Remake Policy.

Pricing errors, checkout errors, promotional errors, order acceptance, and technical or system errors are governed by our Terms of Service.

20. CONTACT US

If you have questions about shipping or need assistance with an order, please contact:

Choice Eyewear
745 Portola Drive
San Francisco, CA 94127
Phone: 415-753-8801
Email: info@choiceeyewear.com

When contacting us about a shipment, please include your order number and tracking number, if available.

Last updated: September 2026